24 hours notice is required to cancel your appointment to avoid a cancellation fee.
Appointments changed within 24 hours are subject to a 50% charge of the session unless the appointment can be filled.
Failure to show for the appointment with no call will result in 100% charge of the session fee and an invoice will be sent to you.
Each cancellation is taken into consideration and we are aware that some situations can’t be helped or you get sick. If repeat cancellation of appointments occur, you may be asked to find somewhere that better suits your schedule.
If the appointment begins later than scheduled due to client tardiness, the session will be shortened to ensure that the next appointment begins on time. If you arrive more than 15 minutes late, the appointment may no longer be available. Please call or text to relay an estimated time of arrival if you are running behind.
The Right to Refuse Service:
Please stay home if you are not feeling well.
Under the Influence of Alcohol or Drugs:
Coming into a wellness treatment under the influence is counter-productive. Some massage techniques require feedback on your pain level. If your senses are inhibited by alcohol and/or drugs (even some prescribed pain medications), then potential harm to the tissues can occur if you are unable to feel if the pressure is too deep.
This is strictly a professional place of business. Any form of sexual innuendo, conduct, conversation or solicitation will not be tolerated and your session will be terminated immediately and the treatment will be paid in full.